How to Send E-Mail Messages to the Company SuSE

Support knowledgebase (cg_anfrage)
Applies to

SuSE Linux: All versions

Situation

You want to send a query to our Support Desk or a purchase order to our Sales Dept. by e-mail.

Background

Since May 2002, we (have to) use a spam filter to control the spam flood sent daily to our e-mail addresses.

Spam refers in this case to UBE or UCE (Unsolicited Bulk E-mail/Unsolicited Commercial -mail).

Nowadays, more than 500(!) spam messages are daily sent to our support and customer services. The spam filter directly saves those messages that qualify as spam by fulfilling precise and machine-readable criteria in a separate file. Thus, our employees can handle your queries better and do not have to "struggle" with lots of advertising e-mails.

In addition, due to the Windows worms Klez, Badtrans, and SirCam, we receive about 50 to 70 additional messages per day that have to be automatically filtered, too.

The software we use to detect spam is called spamassassin. This program employs a complex set of rules to detect typical spam messages by means of a text analysis. In addition, several realtime blacklist (RBL) services are used to check if the message has been delivered through an open relay. These RBL are, for instance, the free available services Open Relay Database oder Osirusoft.

Instructions on how to write an e-mail

You can help us to process your query fast and smoothly and to correctly identify your query as such by considering the following points when submitting your e-mail message:

Thank you in advance for observing these instructions.


Keywords: SPAM, QUERY, E-MAIL, EMAIL, SUPPORT, MESSAGE

Categories: Frequently asked Questions

SDB-cg_anfrage, Copyright SuSE Linux AG, Nürnberg, Germany - Version: 14. Jun 2002
SuSE Linux AG - Last generated: 14. Jun 2002 by ip (sdb_gen 1.40.0)