Business Support

Support knowledgebase (bsupp_handling)

Business Support -- Information about Our Support Offer

Apart from the support you obtain by purchasing a maintenance package, we offer chargeable expanded support services. The support provided within the maintenance scope consists of e-mail support for the installation and network connection.

Information about the support offers and conditions for products without maintenance is available at the following URL:
http://www.suse.de/en/private/support/index.html

Detailed information about expanded support for products with maintenance is available at the following URL:
http://www.suse.de/en/business/services/support/index.html

For details in connection with our support services, please feel free to call our SuSE Presales Team at the following phone numbers:

Monday-Friday, 0900-1700 CET
Germany0180 / 500 36 12 (12 ct/min)
Austria0820 / 500 781 (14.5 ct/min)
Switzerland0848 / 860 847 (charges depend on the provider)
or contact one of our partners in your vicinity (http://www.suse.com/us/company/suse/retailers/index.html).

Support services are only provided following the purchase of one of our support offers and the successful registration.

Procedure:

  1. Closing an agreement:
  2. Submitting support requests:
Please note that SuSE Linux AG cannot accept any liability or contact you within the guaranteed response time if you do not follow the procedure described above.
Keywords: BUSINESS, B-SUPPORT, BSUPPORT, HANDLING, REFUSAL, CHARGEABLE, NO, INSTALLATION, SUPPORT, AGREEMENT, CONTRACT

SDB-bsupp_handling, Copyright SuSE Linux AG, Nürnberg, Germany - Version: 16. May 2001
SuSE Linux AG - Last generated: 23. Jul 2003 by uboris (sdb_gen 1.40.0)